You may cancel your purchase within 7 days from the date of delivery by calling us on 0800 970 8311 or e-mailing us at customer-care@ukcctv.co.uk. You will be given a ‘Returns Number’. We will forward you details via e-mail the procedure for a return. Please note, all items must be returned in their original packaging and condition. Provided we receive the goods within 7 days after your application for a returns number, you will be refunded the price paid within 30 days from the date we receive the goods. We strongly recommend that you use a courier delivery service, as UKCCTV Ltd. will not be responsible for any damage incurred during delivery or items lost in the post.

All returns are to be sent to UKCCTV Ltd. at the customer’s own expense with the exception of items we delivered that were faulty or the wrong item was sent, in which case we will inform you of the returns procedure.

While we make every effort to deliver goods on the agreed date, any date quoted by UKCCTV Ltd. for despatch is an estimate only.  UKCCTV Ltd. shall not be liable to make good any damage or loss, whether arising directly or indirectly, out of any delay in delivery. UKCCTV Ltd. will replace, free of charge, any product damaged or lost in transit provided you tell us within 7 days of delivery. In case of non-delivery please inform us by calling us or send an e-mail notification to: customer-care@ukcctv.co.uk

All products are sold as new. We guarantee all our products to be free of defects in workmanship and material for 12 months from the day customers receive their order. We will replace or refund items providing there is no evidence of customer misuse, or alteration. 

The warranty is a 12-month ‘Return to Base’ if faulty. You will need to provide as much information as possible regarding the fault, as well as the original invoice or delivery note number.
Please note, that there is no warranty on any installation work carried out and any re-visit to the site is chargeable unless you have a maintenance contract with us.

All rights in design and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. 

We will use the information which you provide or the records of items you buy to constantly monitor and improve our service for marketing purposes in accordance with our Privacy Policy 

When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. 

This is collected in accordance with the DATA Protection Act 1998, and we are registered with the Information Commissioners public register of data controllers. 

© 22/08/2007 – UKCCTV Limited - E & O.E.

UKCCTV Ltd. makes every effort to ensure the availability of all advertised goods. In the unlikely event that any item you have requested is unavailable, we will contact you immediately with an estimate of the expected delivery date.