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You may cancel your purchase within 7 days from the date of delivery by calling us on 0800 970 8311 or e-mailing us at customer-care@ukcctv.co.uk. You will be given a ‘Returns Number’. We will forward you details via e-mail the procedure for a return. Please note, all items must be returned in their original packaging and condition. Provided we receive the goods within 7 days after your application for a returns number, you will be refunded the price paid within 30 days from the date we receive the goods. We strongly recommend that you use a courier delivery service, as UKCCTV Ltd. will not be responsible for any damage incurred during delivery or items lost in the post.
While we make every effort to deliver goods on the agreed date, any date quoted by UKCCTV Ltd. for despatch is an estimate only. UKCCTV Ltd. shall not be liable to make good any damage or loss, whether arising directly or indirectly, out of any delay in delivery. UKCCTV Ltd. will replace, free of charge, any product damaged or lost in transit provided you tell us within 7 days of delivery. In case of non-delivery please inform us by calling us or send an e-mail notification to: customer-care@ukcctv.co.uk
All products are sold as new. We guarantee all our products to be free of defects in workmanship and material for 12 months from the day customers receive their order. We will replace or refund items providing there is no evidence of customer misuse, or alteration.
All rights in design and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
UKCCTV Ltd. makes every effort to ensure the availability of all advertised goods. In the unlikely event that any item you have requested is unavailable, we will contact you immediately with an estimate of the expected delivery date. |
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